Privacy Policy

This website is operated by Elizzora Luxury Cruise Collection Limited (“Elizzora”, “we”, “us”, “our”), a company registered in England and Wales.

• Company number: 17103509
• Registered office: 14 Northfield Place, Wetherby, England, LS22 6TB
• Contact for privacy matters: finance@elizzora.co.uk

We are the data controller responsible for your personal data collected through this website.

This policy explains what personal information we collect when you use our website (elizzora.co.uk), how we use it, who we share it with, and the rights you have. It applies to visitors to our website and people who enquire with us or join our Members Club.

We collect information you give us directly when you:

• Submit an enquiry about a cruise or offer — typically your name, email address, telephone number, party size, preferred travel dates, and any details you include in your message.
• Join the Elizzora Members Club — your name, email address, and any interests you tell us about.
• Use our contact form — your name, email address, telephone number, and message.

We may also collect limited technical information automatically through cookies and similar technologies (see our Cookie Policy).

We do not take or store card or payment details through this website — any payment for a booking is handled directly by the relevant cruise line.

We use your personal data to:

• Respond to your enquiries and help you find and arrange a cruise — legal basis: to take steps at your request prior to entering a contract, and our legitimate interest in responding to enquiries.
• Contact you about your enquiry or booking by phone or email — legal basis: legitimate interest / steps prior to contract.
• Send you offers and news, if you have joined the Members Club or otherwise agreed — legal basis: your consent, which you can withdraw at any time.
• Maintain our customer records and improve our service, including in our customer relationship management (CRM) system — legal basis: legitimate interest in running and improving our business.
• Comply with our legal and regulatory obligations — legal basis: legal obligation.

If you join the Members Club or opt in, we may send you offers and updates by email. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us at finance@elizzora.co.uk. We will never sell your personal data to third parties.

To arrange the cruise you enquire about, we may share relevant details with:

• The cruise lines and their operators (for example Cunard, Princess, P&O Cruises and AMA Waterways) whose cruises you are enquiring about or booking, so they can process and protect your booking.
• Service providers who help us run our business and website — for example our website and CRM platform providers and our email service provider — who process data on our behalf under appropriate agreements.

We do not sell your personal data. We only share what is necessary, and we require anyone processing data on our behalf to keep it secure.

Some of our service providers may process data outside the UK. Where they do, we take steps to ensure your data is protected by appropriate safeguards as required by UK data protection law.

We keep your personal data only as long as necessary for the purposes described above — for example, to handle your enquiry, manage any booking, and meet our legal obligations. Enquiry and customer records are typically kept for six years, after which they are securely deleted or anonymised.

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate data;
• ask us to delete your data in certain circumstances;
• object to or restrict how we use your data;
• withdraw consent where we rely on it;
• request your data in a portable format; and
• complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at finance@elizzora.co.uk.

Our website uses cookies. Please see our separate Cookie Policy for details.

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.

Questions about this policy or your data? Contact:

Elizzora Luxury Cruise Collection Limited, 14 Northfield Place, Wetherby, England, LS22 6TB — finance@elizzora.co.uk.